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Business and Management

IT Service and IT Support For Your Services

Whether you are an executive of a global enterprise or a business owner with a small IT team of at least 2 people, the pressure is on. Your organization needs to cut costs and boost service levels. You want to be a champion for your team — to be a leader in maximizing rewards and minimizing risks.

To do so, you must be thoughtful about focusing your internal resources on core competencies – the key drivers that most greatly differentiate your organization from others in your industry.  The main question is What Workloads and Applications Have You Considered Moving to the Cloud?

And, you must be honest about when and where it makes sense to apply leverage using outside resources and/or new technologies or processes to give your organization the greatest advantages – the best foundation for supporting your core competencies.

Once you accept this mission, how do you execute it successfully?

The following brief presumes you have already identified suspect activities that merit further scrutiny regarding considering internal and/or external service providers. After this shortlist is identified, it is time to consider alternatives for the scope of services that you may want from service providers.

Preparing services scope alternatives

The extent of services and their comprising activities that are to be included in providers' proposals are called the scope of work, or scope. Consider that there are many alternatives, ranging from all-encompassing holistic scope down to scope which is highly sub-divided into key activities and/or augmentations.